When you process Estimated Final Bills, you have two options for how those units are displayed and how charges are allocated on your upcoming bills.
Option 1: Do Nothing (standard move-out treatment)
Your EFBs are treated like regular move-outs. They're removed from the system, and their amounts are allocated based on previously billed usage.
Recovery: The property recovers 100%.
Tradeoff: This can lead to situations in which the remaining tenants are overbilled relative to their EFB counterparts for the same period.
Option 2: Enable Scheduled Close-Outs
In your billing plan, turn on the setting "Enable Scheduled Close-Outs." When this is enabled, and you process an EFB:
The tenant receives a final bill.
The system schedules a move-out for the date of the EFB.
Until that date arrives, the unit sits in a "Closing" status. It's treated as a waived unit, included in allocations, but no longer receiving invoices, since it has already been billed through its move-out date.
Once the scheduled date hits, the resident is officially moved out of Vitality.
Recovery: The property may recover less in subsequent billings.
Tradeoff: The remaining tenants' allocations and billing are more fair.
Which option should you choose?
Choose Option 1 if maximizing recovery is your priority. Choose Option 2 (Scheduled Close-Outs) if fairness across your remaining tenants matters more.